Due to technological advances and transformations occurring in the market, the IT sector has become the most important resource for companies, being responsible for managing and maintaining the entire technological infrastructure of the business. However, not all companies are able to hire a specialized team and guarantee the acquisition of the best equipment for this sector, making IT outsourcing for SMEs (small and medium-sized companies) an efficient and economical solution.
IT outsourcing allows the company to guarantee the functioning of all its technological resources and provide increasingly complete solutions. Paying for an IT structure compatible with advances and new technologies on the market can be a high investment for SMEs, making it necessary to adopt smarter strategies.
With the need to keep up to date with the most modern solutions, outsourcing this sector can be the best alternative for businesses that want to rely on these solutions and reduce costs.
IT outsourcing: what is it?
Also known as IT Outsourcing, IT outsourcing is a method of hiring specialized IT labor and services . Through this solution, it is possible to hire a company that has all the necessary solutions to carry out tasks and a specialized team to ensure the proper functioning of all resources.
IT outsourcing for SMEs can be contracted with different objectives, depending on your business needs:
- Execution of tasks that are not related to your company's activity, including call center, maintenance of equipment and resources, development of applications and software specialized technical support.
- Data management, strategic action, control of security levels and monitoring. On this front, the outsourced company plays a significant role in the decision-making process , participating more actively.
Understand better how your company can benefit from this solution:
Global IT Outsourcing Overview
As we have seen, IT outsourcing for SMEs is a strategy that seeks to ensure that your company has access to all IT tools and resources, without investing in an internal IT sector. Simply put, hiring an IT outsourcing or MSP allows your company to count on a team of professionals trained with the best IT resources to ensure the smooth functioning of your resources.
Check out some of the services offered by MSPs that you will have access to when outsourcing IT:
- Resource virtualization;
- Cloud computing;
- Data Center Services
- Specialized user support;
- Cyber security;
- Monitoring of devices and networks.
Due to its benefits, IT outsourcing is gaining more and more visibility in the market, allowing companies to focus on more relevant and strategic tasks for the business.
In this way, resources related to technology and the digital environment are managed and monitored by experts . Thanks to this solution, your business will be able to carry out its activities with focus, assertiveness and productivity, ensuring a more advantageous strategic positioning in the market.
Growth in hiring MSPs
According to a survey conducted by ReportLinker , there is an expectation of potential increase in the global IT outsourcing market . With the prospect of reaching the US$425.19 billion mark by 2026.
In an increasingly competitive market with constant evolution, outsourcing services and sectors can be a facilitating agent for companies seeking exponential growth and improving their positioning in the face of competition.
Data from Statista shows that 64% of businesses already outsource the development process, demonstrating the progress that this strategy has achieved in recent years.
To deliver the best technological solutions and resources, it is necessary to implement appropriate tools and, above all, have highly trained professionals prepared to manage and monitor these resources. A study carried out by McKinsey provided impressive information on this topic: around 87% of companies reported difficulties in hiring more skilled technology professionals.
This is because there is a great shortage of professionals in the market prepared to deal with digital transformation and the resources it brings. With the prospect of growth in this technological advance, it is expected that this lack of professionals will continue for the coming years.
As a result of the need for social isolation and the adaptation of companies to the high demand for remote work, there was a large increase in the hiring of MSPs in Brazil. More and more businesses have turned to IT outsourcing companies for the support and support they need to stay active in such an unstable economic scenario.
In addition to guaranteeing the best resources and professionals, companies that chose IT outsourcing guaranteed numerous benefits:
- Cost savings;
- Efficient time management;
- Productivity increase;
- More quality in tasks;
- Productive efficiency.
What do clients look for most when hiring MSPs?
By hiring a specialized company – MSP (Managed IT Services) to manage and execute tasks related to information technology, organizations were able to optimize their performance and ensure substantial growth in the market.
The main reasons that lead clients to seek quality IT outsourcing by hiring MSPs are:
Reduced acquisition and maintenance costs
Technology is constantly advancing, and keeping up to date is a challenge for small and medium-sized businesses. In this way, IT outsourcing helps the company reduce the cost of purchasing equipment and technological tools and combat excessive maintenance expenses.
Increased security
In the same way that technological solutions emerge every day, new ways of stealing confidential information and, consequently, new ways of digital security also emerge. This has made concerns about cybersecurity a priority for companies.
Routine optimization
Optimizing the tasks performed daily is one of the most relevant points in decision-making by an IT company. By counting on specialized professionals and a company capable of managing technological resources, your company will be able to maintain focus on implementing new strategies and growing the business.
The 4 most offered IT services in IT outsourcing
The IT sector needs to have a team prepared to deal with numerous daily tasks. Outsourcing this sector will allow your company to focus on what is really important for business growth and stop worrying about various activities related to technological resources.
The four most offered IT services in IT Outsourcing are:
- Management of the ticket opening system: with the help of IT outsourcing, your company will be able to count on its own team to correctly direct tickets through specific channels.
- Technical support with remote access: this solution allows remote technical support for your company's devices and equipment. This speeds up processes and avoids wasting time.
- Help desk: IT outsourcing for SMEs provides monitoring and assistance to employees in the use of a company's equipment, networks and systems. This entire process is carried out remotely through access sharing solutions .
- Internet access control: this solution allows the company to increase cybersecurity and employee productivity. The main feature is the blocking of harmful or unwanted websites such as ransomware, phishing, adult content, social networks and gaming and betting sites, in addition to the possibility of monitoring in real time everything that is accessed through analytical reports. This tool uses DNS firewall technology , enabling greater digital security, providing an extra layer of protection for your company's networks.
Benefits of IT outsourcing
As we can see throughout this article, IT outsourcing can guarantee several benefits for your company, delivering convenience, practicality and focus. In addition, your business will also be able to guarantee:
1- Cost reduction
Depending on the type of contract and service offered by the outsourced company, your business will no longer need to invest in equipment, servers and software . The contracted company will be able to offer the best solutions and technologies on the market to serve your business in the best possible way.
2- Monitor market innovations
It is practically impossible for SMEs to keep up with all the technological solutions and innovations that appear on the market. To ensure that your business can have access to the best tools and software, it is necessary to maintain constant investment in technology, which is not always possible. IT outsourcing will help you stay up to date and guarantee access to the best solutions found on the market.
3- Provision of services on demand
The solutions chosen for your company will depend on your demand and needs. If there are any changes or your business needs to adapt to a new reality, your service package can be updated with practicality and agility. This way, you only pay for what is actually used.
4- Have a specialized team
The scarcity of specialized labor in the market meant that businesses needed to outsource the IT sector. Outsourcing allows small and medium-sized companies to have access to a specialized team for quality support.
Increase your company's productivity with an MSP
If your business needs to stay up to date with new technologies and ensure a differentiated competitive positioning in the market, the solution may be in outsourcing it to SMEs. MSPs are specialized companies that can provide the best solutions for your business.
This way, your company will have at its disposal the best professionals on the market with the most up-to-date technological solutions . Ensuring this IT quality on your own can be not only a large investment, but also a real challenge for business.
